We strive to ship all preprinted orders within 48 hours Monday – Friday 8am – 5pm. If we do encounter a delay you will be notified and given an update as to the status of your order.
If we are customizing blank goods the normal turnaround time is 2 weeks in addition to transit times. If your request is for a dated event please advise us of that and we will make every effort to ensure your order arrives in time.
We use the following carriers to deliver our orders:
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Please address any concerns or comments you may have about your order to:
Art Newvo, Inc. 25819 W. Grass Lake Road Antioch, Il 60002
Or you may email us at: firstname.lastname@example.org